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Contributor
Posts: 17
Registered: ‎03-17-2012
My Device: Bold 9780/9700
My Carrier: T-Mobile
Accepted Solution

Unable to activate old email account on a new device

Hello. My Bold 9780 got the white screen of death. I have sent it off to get fixed, but while that is happening I have switched back to my old Bold 9700. When I try moving my old email account it says to put my email password in. I put the right password in and when I press activate it says 'Sorry, unable to continue your session. Please log in again.' I have tried loging in again multiple times but it still doesn't work, what shall I do???
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Unable to activate old email account on a new device

Hey Optimus_Prime456,

Welcome to the BlackBerry® Support Community Forums.

 

To resolve this issue from the browser on the BlackBerry try visiting www.BlackBerry.com/integrate to setup you email account.

 

 

Thanks.

 

 

-HB

 

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Highlighted
Contributor
Posts: 17
Registered: ‎03-17-2012
My Device: Bold 9780/9700
My Carrier: T-Mobile

Re: Unable to activate old email account on a new device

Thanks. Also thank u for welcoming me.
New Member
Posts: 1
Registered: ‎03-22-2012
My Device: 9780
My Carrier: Singtel

Re: Unable to activate old email account on a new device

I tried going to BlackBerry.com/integrate but the requested URL could not be retrieved. Help?

Contributor
Posts: 17
Registered: ‎03-17-2012
My Device: Bold 9780/9700
My Carrier: T-Mobile

Re: Unable to activate old email account on a new device

Hi Georgina123. Try going to mobile.blackberry.com. Choose your country, then scroll down to the communicate section then choose email. You can then intergrate throught there. Oh and do that all on the device you want to have the email set up on.