12-15-2010 03:26 PM
Get the normal "You are attemting to use a Blackberry App world with a new device. Do you wish to switch your device pin.
I click the Yes
Then get there are too many PIN changes associated with this account (Error ID:30801)
Who do i need to contact to sort this out? I have had a few blackberry which have ended up being faulty and replaced by my provider.
12-15-2010 07:27 PM
Hi and Welcome to the Forums!
There are indeed limits to the number of PIN changes that an account can have (3, as I recall...). To get past that, you need to go through your formal support channel. Contact your carrier for assistance. Be sure to not let them fob you off...they are responsible for all of your support, including this issue. They should escalate you to their dedicated BB support folks and, in turn, into RIM if necessary.