Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎12-15-2010
My Device: Bold 9780
My Carrier: Tmobile

Unable to change blackberry PIN to new device Error id: 30801

Get the normal "You are attemting to use a Blackberry App world with a new device. Do you wish to switch your device pin.

 

I click the Yes

 

Then get there are too many PIN changes associated with this account (Error ID:30801)

Who do i need to contact to sort this out? I have had a few blackberry which have ended up being faulty and replaced by my provider.

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to change blackberry PIN to new device Error id: 30801

Hi and Welcome to the Forums!

 

There are indeed limits to the number of PIN changes that an account can have (3, as I recall...). To get past that, you need to go through your formal support channel. Contact your carrier for assistance. Be sure to not let them fob you off...they are responsible for all of your support, including this issue. They should escalate you to their dedicated BB support folks and, in turn, into RIM if necessary.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................