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New Member
Posts: 1
Registered: ‎11-05-2009
My Device: Not Specified

Unable to complete purchase of MyCast Weather for Storm ...

Unable to complete purchase of MyCast Weather for Storm II. System Error. Please Try Again Later (Error Id: 10858) Have removed app, and downloaded again. please advise
Hall of Famer III
Posts: 58,456
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to complete purchase of MyCast Weather for Storm ...

Hi there!

Perhaps clearing the application cache will help:

1. Open App World

2. Go to My World

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Storm/Pearl -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

4a. If your BB locks after issuing the cache clear, perform a battery pull reboot

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Developer
New Developer
Posts: 13
Registered: ‎02-01-2009
My Device: Not Specified

Re: Unable to complete purchase of MyCast Weather for Storm ...

One of my users figured out why he was getting this error:

 

It seems that the creditcard on file with paypal had been cancelled by the issuer and a new one was in the mail. 


I was not notified of this by paypal when I logged on to confirm the status of my acct. 

It would have been helpful if BBWorld could  translate the the error code into something more explanatory.

Highlighted
Visitor
Posts: 1
Registered: ‎03-01-2010
My Device: Curve 8330
My Carrier: Telus

Re: Unable to complete purchase of MyCast Weather for Storm ...

In my case, error 10858 when attempting to download software from my world was the result of a security hold being placed on my credit card (be careful if you fill both your and your wife's cars in two transactions at about the same time at the same gas station).  Neither my web banking nor paypal made any reference to the hold.  After hours of frustrating troubleshooting, I discovered it by attempting to transfer $10 from my card to my chequing. Finally, when that transaction was declined my banks web site brought up a message telling me to contact them.   Unfortunately, I blew about 12 hours on troubleshooting in between my initial check of paypal and credit card and the failed test.