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Contributor
Posts: 29
Registered: ‎07-14-2011
My Device: playbook 16gb
My Carrier: orange

Unable to connect Playbook to Windows xp

Playbook will not connect to Windows xp professional 2002 service pack 3.

 

Does anyone know what version of windows will support playbook ...or if there is a frig to make it work.

 

The fault is similar to when you try to connect Windows 7 to playbook - the messages are similar but there is a solution to that in the knowledge data base.

 

Three weeks to get playbook to work with no help is not good !!!!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to connect Playbook to Windows xp

Hey spyder0234,

Welcome to the BlackBerry Support Community Forums.

 

Do you have BlackBerry Desktop Software installed?  If so what version?

 

And what errors are you receiving?


-ViciousFerret


 


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Contributor
Posts: 29
Registered: ‎07-14-2011
My Device: playbook 16gb
My Carrier: orange

Re: Unable to connect Playbook to Windows xp

Hi ViciousFerret ,

 

I downloaded the newest version - 6 - of desktop a few days ago. I have USB 1.0 .

 

The error messages are similar to that in KB26641  ( BB Knowledgebase Article ).

 

It looks like its a similar problem to interfacing Windows 7 to playbook.

 

I have windows xp professional 2002 , service pack 3.

 

Also, in windows, I cannot see the playbook as an icon in Control Panel.

 

I have comms with playbook , no problem, have updated the OS in Playbook to the new version and have taken backups into my pc.

 

Without doubt this is a generic problem with windows xp and the first question is : is there a frig to get around it.

 

I guess its something to do with the driver !

 

Cheers,

 

Roger

 


 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to connect Playbook to Windows xp

Thanks for the quick reply.

 

You will need to have USB 2.0 to properly connect the PlayBook to your PC.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


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Contributor
Posts: 29
Registered: ‎07-14-2011
My Device: playbook 16gb
My Carrier: orange

Re: Unable to connect Playbook to Windows xp

Hi,

Sorry ...can I ammend that last post ! I have USB 2 .

After successive reloading ...reading reports...investigating forums....

My playbook communicates perfectly with desktop BUT
still has Media Options not available - excatly the same as KB26641 ( that was for Windows 7 ).

Also : the Hardware detected indicated that a smartphone was connected (instead of playbook). Also in control panel it does not indicate that a playbook is connected in windows
Contributor
Posts: 29
Registered: ‎07-14-2011
My Device: playbook 16gb
My Carrier: orange

Re: Unable to connect Playbook to Windows xp

PLaybook indicates connected to computer ...if you take a look at KB26641  that is identical to my fault and therefore I would expect tofind a frig for Windows xp

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to connect Playbook to Windows xp

Thanks for clarifying the issue.

 

Do you receive the same exact error as stated in the KB article?  Also did you perform the steps to confirm the issue?


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 29
Registered: ‎07-14-2011
My Device: playbook 16gb
My Carrier: orange

Re: Unable to connect Playbook to Windows xp

Hi,

 

The exact error was indicated . The only difference was the PIN  ( obviously ) and the error code - ( which nobody has any reference to anyway ).

 

The system Requirements for Desktop 6.0.1 is my Windows XP service pack 3 .

 

I have followed the confirmation as in Windows 7 and there is NO 6to4 adaptor inserted  !

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to connect Playbook to Windows xp

Can I get the error code so I further investigate this for you?


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 29
Registered: ‎07-14-2011
My Device: playbook 16gb
My Carrier: orange

Re: Unable to connect Playbook to Windows xp

Hi,

 

The error code is E : 0x4B3

 

Regards,

 

Roger