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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎02-03-2013
My Device: 9220
My Carrier: globe telecom

Unable to connect to Wifi

My phone won't connect to any Wifi connection...


everytime i attempt to turn on the wifi, it would not.

it will just say, failed to turn on wifi. wifi radio is off.


what to do? please help. thanks! =)

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Unable to connect to Wifi

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If the symptoms do not then change, then next please attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, try nothing but WiFi, and see what happens. If it works now, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


If WiFi continues to not work in Safe Mode, then please check to see if you have an IT Policy:

  • KB30076 How to check for an IT Policy on a BlackBerry smartphone

If you do and you are presently on corporate/BES, then please check with your BES admin as they may be restricting your use of WiFi.


If you have an IT Policy but are not part of BES, then you will need to perform several things to cleanse your BB of that:

  1. Backup your device -- http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/How-To-Backup-Your-BlackBerr...
  2. Perform the ResetToFactory - KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
  3. Restore your device, but do not perform a wholesale restore...rather, only restore those databases that you require, and specifically avoid any databases that have anything to do with IT Policy:
    • KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
    • KB03974 BlackBerry smartphone database list


If you do not have an IT Policy on board, then you may need to conduct a more tedious process...but please report back on your results from the above first.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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