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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎12-23-2008
My Device: Not Specified
Accepted Solution

Unable to connect to the internet

I just got a Pearl and I've got the kind that is supposed to be able to connect to WIFI. The symbol in the top right corner is bright black (meaning I am connected to the WiFi in my house) but when I try to use internet applications or use the browser application I get a message that says I am unable to connect to the internet. Any ideas or suggestions?

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Unable to connect to the internet

Question, you have any Blackberry data plan with your carrier? , because you need the data plan to use all the applications on the Blackberry device which ones need internet.

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New Contributor
Posts: 2
Registered: ‎12-23-2008
My Device: Not Specified

Re: Unable to connect to the internet

I was told that the data plan I got would allow me to connect to the WiFi internet I have at my house. I can sign into MSN Messenger on my phone, but not onto the browser app.
Posts: 95,150
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to connect to the internet

At options > Advanced > Browser, set your browser to HotSpot browser.

With Wifi, you don't need a data plan to connect the browser.



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