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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-17-2012
My Device: Torch 9860

Unable to copy files

Hi, I am unable to copy the files into my BB phone. The 'Paste' option in BB Desktop Software is not enabled. It doesn't allow me to drag a file over to the file manager area as well. I am not sure what is the problem. I am able to copy the files from the phone to my computer. But I am unable to copy files from my computer to phone. I do not want to use the BB device as a USB storage device as it does not encrypt the files. I am using a Windows 8 OS and using the latest BB desktop software. Is there any issue with BB desktop software on Windows 8 OS?


Note that the 'Paste' option is not enabled for both Media card and Device storage.