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Contributor
Posts: 13
Registered: ‎07-06-2012
My Device: 8900
My Carrier: o2

Unable to del single sms sent by me or by my friends

when i press del button from my bb 8900 it is unable to delete a single sms chat which is send by any of my friend or by me but when i close the sms chat of any specific number and try to del the whole specific sms chat was deleted but no the single sms which i have send or any of my friend has send. I have to go to menu and then i use to del the single sms. Please help. Thanks

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Unable to del single sms sent by me or by my friends


Mari_43 wrote:

when i press del button from my bb 8900 it is unable to delete a single sms chat which is send by any of my friend or by me but when i close the sms chat of any specific number and try to del the whole specific sms chat was deleted but no the single sms which i have send or any of my friend has send. I have to go to menu and then i use to del the single sms. Please help. Thanks


Hi Mari_43,

 

Perform a battery pull while your BlackBerry is ON and reinsert again in a few seconds.

 

Good luck!



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Contributor
Posts: 13
Registered: ‎07-06-2012
My Device: 8900
My Carrier: o2

Re: Unable to del single sms sent by me or by my friends

done this many times but still not working
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Unable to del single sms sent by me or by my friends

Please wipe your device. Please read this article.

How to delete all data or all data and applications on the BlackBerry smartphone

 

Note: Back up first!

 

 

Hope that helps.

Good luck!



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 13
Registered: ‎07-06-2012
My Device: 8900
My Carrier: o2

Re: Unable to del single sms sent by me or by my friends

i have downgraded my software from 5.618 bundle something to 5.41 but it is still not working
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Unable to del single sms sent by me or by my friends

Just today?



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"