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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-28-2010
My Device: 9800 Torch
My Carrier: ATT

Unable to delete email from device! Cannot delete

I have a torch 9800 and have had no problems with the device.  I receive my business and personal emails through the device.  I received an email two days ago and when I try to delete it it stays in my received messages folder and cannot be deleted by conventional methods.  How can I get his email removed?  I'm stumped.

Guru II
Posts: 21,605
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Unable to delete email from device! Cannot delete

Have you tried removing the battery?

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Posts: 20
Registered: ‎09-13-2010
My Device: Torch 9800
My Carrier: At & T

Re: Unable to delete email from device! Cannot delete

MM lets see maybe this will help....on your messages folder...go up on the date to highlight..then click menu..then hit delete prior ..it should erase all mesaages regardless of what they are