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New Member
Posts: 1
Registered: ‎04-08-2014
My Device: BlackBerry 9930
My Carrier: Verizon

Unable to determine BlackBerry ID Username

My BlackBerry is asking for my BlackBerry ID and Password when trying to use the BlackBerry App World application. I've tried combinations of my email address, employee t-number, enterprise login ID, and BlackBerry Unlock passwords and I'm still not able to obtain access to the BlackBerry App World application.

 

Also, when I try entering the different combinations listed above and clicking on Forgot Password, I receive the following error message: "Your request cannot be completed. Enter a valid BlackBerry ID username."

Visitor
Posts: 1
Registered: ‎04-08-2014
My Device: Curve
My Carrier: Rogers

Re: Unable to determine BlackBerry ID Username

Thanks for posting. Having the excat same issue several last times trying to get in to get stats on downloads. NOne of my attempts at support have resulted in assistance yet. Looking forward to hopefully getting a reply on this!

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Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to determine BlackBerry ID Username

Hi and Welcome to the Community!

Your BBID credentials should have been created by you...hence, only you can know what they are. If, for some reason, you don't know what they are, then please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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