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New Contributor
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified
Accepted Solution

Unable to file emails and folder list missing

Hello,
 
We have several 8800's running on a BES server (4.1.3.18 ) now for some reason one of the phones has lost the ability to file emails i.e. the option has disappeared from the menu, also all of the folders have been replaced with Browser Messages, Missed Calls, MSS inbox etc...
 
I have tried doing a soft, hard and master reset and have connected to desktop manager and cleared all of the databases to make sure nothing has been corrupted on the phone. I have also deleted the user and have set them and the phone up again but still no joy.
 
Any idea on how I can get it back?
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Unable to file emails and folder list missing

Was the device wiped and reactivated?
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New Contributor
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified

Re: Unable to file emails and folder list missing

Hi,

 

Yep i wiped the HH and deleted the user and started again.

 

 

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Unable to file emails and folder list missing

Did you notice after the wipe but BEFORE the activation if File was still missing?

 

Maybe something got messed up in the software... Have you tried reloading the OS on the device?

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Remember to resolve your thread by clicking Accepted Solution.
New Contributor
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified

Re: Unable to file emails and folder list missing

Nope not yet I will give it a go now and let you know.

 

Thanks

New Contributor
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified

Re: Unable to file emails and folder list missing

Unfortunately no joy.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to file emails and folder list missing

Hi,

What do you use your BES server to attach to MSexchange. Lotus Domino etc.

Thanks

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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Unable to file emails and folder list missing

If you are using Outlook, is the person's mail delivery location set to a PST?
_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to file emails and folder list missing

Also, did you register the phone via HRT and resend the service books?

If that doesn't work I would reload the DEvice OS.

Thanks

 

 

If you need more info please ask!  If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks  

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Unable to file emails and folder list missing

he already tried wiping and reloading the OS, but still no go
_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.