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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-20-2011
My Device: BB torch 9000
My Carrier: 441293783146

Unable to get an Outlook or MS exchange record

Trying to synch my calender in Outlook with my BB. It used to work, but now I get a error:


"Unable to get an Outlook or MS exchange record. Lack of network access to MS Exchange Server can cause ths problem"


But this Outlook does not connect to MS Excahnge. Any ideas?


Using BB Desktop Manager on Windiws 7, with MS Outlook 2007

Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Unable to get an Outlook or MS exchange record


I would recommend to reset the configuration settings in your BlackBerry Desktop Software and refonfigure the synchronization for the correct MAPI profile. Here is How to configure synchronization settings for BlackBerry Desktop Software http://bbry.lv/rzQPX9

Thank you



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