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New Contributor
Posts: 7
Registered: ‎03-25-2013
My Device: 9810
My Carrier: telstra

Re: Unable to install 9.1 on 9810

Hi i have found the files and was able to load 7.1 only now i have an initilization failed come up on the phone.Do you have any answers for this

Hall of Famer III
Posts: 57,211
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to install 9.1 on 9810

KB33487"Initialization Failed" is displayed on the BlackBerry smartphone and the network status indicator shows "SOS"



Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 7
Registered: ‎03-25-2013
My Device: 9810
My Carrier: telstra

Re: Unable to install 9.1 on 9810

Thanks for your reply. I had already tried what was suggested will get new sim card and see how that goes.

 

Thanks