06-19-2012 05:02 PM
I am unable to install the OS 7.1 software on my Windows 7 pc.
I get the following message about half way through the install:
Error 1303: The installer has insuffcient privileges to access this directory: C:\Program Files (x86)\Common Files\Research in Motion\Shared\Loader Files\9810Asia_v220.127.116.118_P18.104.22.1688\Java. The installation cannot continue. Log on as an administrator or contact your system administrator.
I AM logged on as an administrator.
Thanks in advance.
07-02-2012 03:20 PM
Can you please verify that you are logged into a Windows® user account with local administrative privileges? If you are, could you please verify that User Account Control is turned off and that there is no anti-virus software or script blocking software that could be blocking the installation?
Hope this helps.
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