06-19-2013 07:30 AM
Having issues installing the blackberry desktop software, keep getting this notification once download is complete: 710_b042_multilanguage.exe is not commonly downloaded & could harm ur computer.
Smart screen filter: Not commonly downloaded & not signed by its author.
I'm given only 1 option- Delete.
What to do, Please.
06-22-2013 12:08 PM
Welcome to the BlackBerry Support Community.
It sounds like the application is being blocked by the smart screen feature you are using in Internet Explorer. What happens if you save the file to your desktop, close Internet Explorer and run it from there? You may also want to try downloading the application using a different browser as a test.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!