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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-19-2013
My Device: Bold 9780
My Carrier: Etisalat

Unable to install Blackberry Desktop Software



Having issues installing the blackberry desktop software, keep getting this notification once download is complete: 710_b042_multilanguage.exe is not commonly downloaded & could harm ur computer.


Smart screen filter: Not commonly downloaded & not signed by its author.


I'm given only 1 option- Delete.


What to do, Please.



Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Unable to install Blackberry Desktop Software

Hello sublime1878,

Welcome to the BlackBerry Support Community.


It sounds like the application is being blocked by the smart screen feature you are using in Internet Explorer. What happens if you save the file to your desktop, close Internet Explorer and run it from there? You may also want to try downloading the application using a different browser as a test.



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