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06-30-2012 05:57 AM
I am unable to install the desktop manager 7, when I run the .exe file, I get a popup window stating:
"could not create "C:\Users\SHEERA~1.AHM\LOCALS~1\TEMP" - unzip operation cancelled"
I get this message even when I run the install in administrator mode. I'm using Windows 7.
Can someone please help? Thanks.
07-05-2012 08:34 AM - edited 07-05-2012 08:35 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest to perform a clean uninstall of the BlackBerry® Desktop Software which will remove any BlackBerry components. Follow the steps in this KB article: www.blackberry.com/btsc/KB02206
Once you completed all the steps, restart the computer and then download the software from www.blackberry.com/desktop and save it to your desktop and install it.
If the issue persists, we will be gathering logs which I will provide instructions for later.
I look forward to hearing from you.
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07-12-2012 01:07 AM
Thanks for the info, however, still it doesn't work.
1. I don't have any previous BB desktop manager installed on my system.
2. I have administrator rights as well, however, still it doesn't work.
Honestly, I think that the download files have some problems. I'm not even able to install the Desktop Manager 5 from the CD.