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New Contributor
Posts: 2
Registered: ‎06-30-2012
My Device: RIM 8520
My Carrier: Ufone

Unable to install Desktop Manager 7



I am unable to install the desktop manager 7, when I run the .exe file, I get a popup window stating:

"could not create "C:\Users\SHEERA~1.AHM\LOCALS~1\TEMP" - unzip operation cancelled"


I get this message even when I run the install in administrator mode. I'm using Windows 7.


Can someone please help? Thanks.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to install Desktop Manager 7

[ Edited ]

Hey Stormtamer,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest to perform a clean uninstall of the BlackBerry® Desktop Software which will remove any BlackBerry components.  Follow the steps in this KB article: www.blackberry.com/btsc/KB02206


Once you completed all the steps, restart the computer and then download the software from www.blackberry.com/desktop and save it to your desktop and install it.


If the issue persists, we will be gathering logs which I will provide instructions for later.


I look forward to hearing from you.





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New Contributor
Posts: 2
Registered: ‎06-30-2012
My Device: RIM 8520
My Carrier: Ufone

Re: Unable to install Desktop Manager 7

Ciao Vicious,


Thanks for the info, however, still it doesn't work.

1. I don't have any previous BB desktop manager installed on my system.

2. I have administrator rights as well, however, still it doesn't work.


Honestly, I think that the download  files have some problems. I'm not even able to install the Desktop Manager 5 from the CD.