12-11-2012 12:40 PM
12-11-2012 12:47 PM
Whew! OK...so now I know where you are...to verify, here's what I think you are attempting:
But, when you click "Options", you get your homescreen preferences rather than the items in step 2 of that KB?
So, to click "Options", exactly what are you doing on your BB? Please be very very explicit now (e.g., describe the icon image)...if clicking the correct thing, what you see should not be happening.
12-11-2012 12:53 PM
12-11-2012 12:55 PM
I go to the home screen where I see my icons and wallpaper ect then I click the options icon (a tool) then it shows me things such as network options,sound and display options and accesability options and devince options ect then when I click menu the options I get are switch application,Paste and Close. And I'm stuck
If, by that, you mean the key, then you have skipped step 2 in that KB...pressing the is step 3...you must first do step 2 in order for step 3 to work correctly.
12-11-2012 01:31 PM
12-11-2012 01:45 PM
Hmmm...OK, then I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, try the download link again and see if it will work.
Good luck and let us know!