03-07-2013 10:51 PM
I'll try to make this quick but clear enough.
I used to use a Torch 9800, till a few days ago received the 9810. Being overexcited, I backed up the data from my old 9800 to be restored to 9810. After restoring, I kept getting an App Error 603, but this was rectified by updating the Desktop Manager Software and also updated the OS to BB7.
My problem now is, I can't launch the media gallery (picture, video, music) at all, and also BBM. I've tried deleting BBM and re-installing but to no avail. Please please please can anybody help rectify this matter?
I've tried the resetting to Factory Setting but the problem still persists.
03-08-2013 10:02 AM
Hi and Welcome to the Community!
Please provide additional details...as in, what exactly happens when you try to launch those?
You also may want to try to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues, then you may need to reload your OS again.
Also, any chance that this BB is or ever was associated to BES? If so, an IT Policy could be preventing those apps from functioning:
Good luck and let us know!