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inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-11-2012
My Device: torch 9810
My Carrier: telus

Unable to load new sw component so I can update phone to os 7.1

I am unable to load a new component into V6.1 of the desktop software to be able to update my phone. V7 of the desktop software does not work. I get a dialog box to close the software and unplug my device to install the component. It just looks for some info and the start the desktop software again. It never installs the required component. It is in an endless loop every time I try to install the software component.


Blackberry is 0 for 2 for me on software updates. It is very disappointing that a company can continue to release defective software. Maybe I should have bought the LG or I phone.