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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-26-2013
My Device: Blackberry Bold 990
My Carrier: optus

Unable to log in to your Blackberry ID account

Hi guys,


i keep getting the above error message and unable to update anything on my blackberry bold 9900.

I have reset the password so many times and still unable to log in.


I am unable to get any emails on my gmail account which is linked to my blackberry and i cannot update emails since I'm unable to log in.


very frustrating, please help.


details are:

Verify Blackberry ID

This application requires you to verity your Blackberry ID to continue.


When I type in my ID and Password it comes up with this message


Unable to log in to your blackberry ID account.


But when I log into my account online ID and Password works...


Please help....

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to log in to your Blackberry ID account

Hi khatreyes


Welcome to BlackBerry Support Forums



Please try those suggestion within this Knowledge Base to resolve your issue :


KB28212  : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7



Try it and let us know if you feel any problem.


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