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BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎07-07-2009
My Device: Not Specified

Unable to login to BlackBerry ID or BlackBerry App World through Browser, Bold 9700 or PlayBook!



I am having difficulties logging in the BlackBerry App World via Browser, Bold 9700 (OS 6) and my PlayBook. I have tried the resolutions on KB20031 and none work. When I try and login to BlackBerry App World through my browser like it asks this is what it gives me:


BBAW Login Error

I recently changed my BlackBerry App World email address and when I try and login with my old email adress it says, correctly, incorrect username and password. I don't know what to do. I can't login to any BlackBerry ID portals, I can't log in to App World on my phone or PlayBook (which is extremely detremental to its userability). I can't find any solutions so I am hoping someone will be able to point me in the right direction.


Thanks in advance!


BlackBerry Bold 9700 (OS

BlackBerry PlayBook (OS