06-23-2013 03:06 AM
I had two email accounts set up on my blackberry but now both have asked for validation. I have tried to validate using my Blackberry ID and password that I know is correct and it keeps telling me it is unable to login. the same is now true of Blackberry world, which of course uses the same ID. I have now changed my password four times and I don't know what else to do. I have taken the battery out etc. but it just continues to fail on login. My password changes have been successful but as I have used 7 of my 10 login chances I don't want to end up wiping my phone's memory if it doesn't work again. Please help!
06-25-2013 05:56 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you provide the exact error message you're receiving? Also can you login with your BlackBerry ID from a computer by going to www.blackberry.com/appworld
I look forward to your reply.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
06-25-2013 08:40 AM