12-07-2011 04:22 PM
12-07-2011 04:50 PM - edited 12-07-2011 04:51 PM
This also happened to me.
Did the factory reset and I could get in... but then my corporate BES policies kicked in and I was locked out again. Trouble ticket with our help desk got me to our BES guru who was stumped.
Then i got an unsolicited note that I could upgrade to BB OS7 bundle 1739, so it did it, and voila! I'm back in to my app world acct.
Then my BB bricked on me, got a waranty replacement which was on the old bundle. I was locked out again. Upgraded to bundle 1739 and I was back in...
That's all I know! (and it is therefor important to know more than just version 7. somthing...)
12-07-2011 06:23 PM
Hi, I updated to newest version 7.something. Then I deleted everything off the phone (make sure you back up your data). Then with the sim card out of the phone I logged in to blackberry app world and it worked. Then inserted my sim card, restored all my data and has been working ever since. Hope this helps
Did you delete the content using the function "security cleanup" from the Security menu ? I don't find any other path to reset to factory and this option is not available in the BB Desktop Software. Thanks.
01-02-2012 06:45 PM
Is this still a known unresolved problem?
I'm now having the exact same problem with my new BlackBerry 9810. Very frustrating, as I can't upgrade or reinstall any apps (including those I've already bought) over what the phone came with...
01-23-2012 05:24 PM
FWIW. I wasn't working under the original bundle 7.0, then upgraded to new 7.0 bundle (covered above in preceding post) and was golden.
Then I tempted fate when Verizon dropped 7.1 and I accepted it... and now I don't have access again!
01-24-2012 01:41 PM
I did the same thing. However, my phone required me to reconnect to my cellular wireless and then it magically worked! (This is after about 7 failed attempts at signing in with my cellular wireless connected by itself, then with my wifi connected).
I just went through @&^%$ to get my phone back up and running. Thanks for this tip!
01-25-2012 01:25 PM
01-25-2012 01:52 PM
When I first got the Torch 9850 and I had this problem, I walked through a factory reset with RIM helpdesk. It worked again briefly but only until my corporate policies were instantiated by our BES server. The BES admin says nothing should be blocking it. Then when BB/VZW posted the new OS 7.0 build, the problem disappeared. Now it is back in 7.1 and nothing changed on our BES... so I can only blame VZW/BB using some bad protocalling ...