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New Member
Posts: 1
Registered: ‎02-23-2012
My Device: 9900
My Carrier: Mtn Nigeria

Re: Unable to login to my Blackberry ID account

i have this problem with my 9900, i forgot the password, i clicked on the forgot password and i changed my password, now i still cannot access my blackberry protect or blackberry application world, every time i put in my password , it says " UNABLE TO LOGIN " i need a speedy solution to this problem.

Contributor
Posts: 31
Registered: ‎12-07-2011
My Device: Torch 9850
My Carrier: Verizon

Re: Unable to login to my Blackberry ID account

try this: disable cellular wireless, and then connect to a wifi hotspot. make sure you can surf internet. Then try to open BB App World and log in.  This has worked for me lately.  Don't forget when done in App World to switch off WiFi and turn back on cellular wireless...

New Member
Posts: 1
Registered: ‎06-27-2012
My Device: blackberry torch 9860
My Carrier: Egypt-Vodafone

Re: Unable to login to my Blackberry ID account

i have a problem with my blackberry torch 9860 , it always tells me unable to login to your blackberry ID but when first i got it it opened but since a while it don't want to open .
please i will be very thankful to any one who tells me a solution for this problem

Note : please if some one know says quickly .


                                                                                                                                                                                                                   

Contributor
Posts: 31
Registered: ‎12-07-2011
My Device: Torch 9850
My Carrier: Verizon

Re: Unable to login to my Blackberry ID account

see my immediate preceding post. You have to turn OFF the 3G and use only a WiFi network with internet access each time you need to go to "My World" on BB App World.

 

I had the same behavior you describe where at first it works then it goes away. Typically this is because your phone got updated with some security policies that are blocking the login during 3G connectivity.

 

Good Luck!

New Member
Posts: 1
Registered: ‎07-05-2013
My Device: BlackBerry Curve 8520
My Carrier: BlackBerry

Re: Unable to login to my Blackberry ID account

Hi....

same problem is here " "Unable to login to your Blackberry ID account ".

I tried about more than 10 times and creat another user Id but still I can't sig in into Blackberry Id Account.

 

 

 

 

Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to login to my Blackberry ID account


ateeqazmi001 wrote:

Hi....

same problem is here " "Unable to login to your Blackberry ID account ".

I tried about more than 10 times and creat another user Id but still I can't sig in into Blackberry Id Account.

 

 

 

 


Hi and Welcome to the Community!

 

If you are attempting to change the BB ID that is associated to your BB, you cannot simply create a new BB ID and attempt to log into it from your BB. Rather, you must wipe the BB in order to change the association:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎08-16-2013
My Device: Blackberry Torch 9860
My Carrier: Digicel

Re: Unable to login to my Blackberry ID account

I do not remember ever setting up a blackberry ID and password.  I had a blackberry 8520 and upgraded to the Torch 9860 whereby the information was transferred by cable.  Recently I tried a different sim card in the cell now it is asking for the Blackberry password.  How can I get a password reset in this instance?   Also I tried likely passwords that I normally use it the system is not accepting them.  What do I do to get  back full blackberry service?

Any help you can offer would be appreciated.

Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to login to my Blackberry ID account


lynn_28 wrote:

I do not remember ever setting up a blackberry ID and password.  I had a blackberry 8520 and upgraded to the Torch 9860 whereby the information was transferred by cable.  Recently I tried a different sim card in the cell now it is asking for the Blackberry password.  How can I get a password reset in this instance?   Also I tried likely passwords that I normally use it the system is not accepting them.  What do I do to get  back full blackberry service?

Any help you can offer would be appreciated.


Hi and Welcome to the Community!

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB24157 BlackBerry ID lockout behavior
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).

As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.



However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records, BBM Contacts, etc. that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records, BBM Contacts, etc. that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................