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New Member
Posts: 1
Registered: ‎06-05-2009
My Device: Not Specified

Re: Unable to login to your Blackberry ID account

Okay this is how it goes i guess...

 

first type in your email

then write a wrong password.. then sign in....

 

it will say 2/10 tries right?

okay now type in your right password then sign in..

 

have fun all Smiley Happy

New Contributor
Posts: 7
Registered: ‎06-14-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Unable to login to your Blackberry ID account

Thanks uaecollegeboy

 

Tried that but no luck. It recognizes I put in a wrong password (3/10 in my case) but when i try the correct one it still says Unable to login to your BlackBerry ID account.

 

Appreciate everyone's help but I'm taking it back to the store today.

New Member
Posts: 1
Registered: ‎09-22-2011
My Device: bold 9900
My Carrier: Proximus

Re: Unable to login to your Blackberry ID account

Does it work on a new Phone? Have the same problem, but can't return the phone, bought it in a foreign country.

New Contributor
Posts: 2
Registered: ‎09-24-2011
My Device: Bold 9900
My Carrier: Vodafone

Re: Unable to login to your Blackberry ID account

Unfortunately, the guys who are saying you have to security wipe it, are correct. Just remember to back everything up before you do it. Then set everything up again and it works and connects.......

Contributor
Posts: 24
Registered: ‎03-19-2010
My Device: BB Z10
My Carrier: Vodafone UK

Re: Unable to login to your Blackberry ID account

According to knowledge base article KB28212:

 

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

 

KB28212 goes on to state that the only workaround currently available is to backup and restore to factory settings.

 

very annoying....

New Contributor
Posts: 7
Registered: ‎06-14-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Unable to login to your Blackberry ID account

A level 3 RIM tech finally managed to sort it out for me.

 

After several days of calls with them, a few dozen factory resets and a replaced phone... they did something strange like logging onto my BB ID account from another phone and having me log in at the same time to debind from my account.

 

Either way it worked !

 

 

New Contributor
Posts: 3
Registered: ‎09-30-2011
My Device: bold 9900
My Carrier: t mobile

Re: Unable to login to your Blackberry ID account

HI

I AM HAVING EXACTLY THE SAME PROBLEM, CHANGED PASSWORD SUCCESSFULLY ON LAPTOP, HAD CONFIRMATION EMAILS ETC BUT STILL JUST SAYS UNABLE TO LOGIN TO BB ID ACCOUNT, DRIVING ME INSANE, THIS IS MY 5TH BB AND FIRST EVER PROBLEM BUT IT MEANS PLAYBOOK IS NOW USELESS, SPENT HOURS TRYING TO RESOLVE, ANY HELP GREATLY APPRECIATED. BLACKBERRY AFTER CARE PATHETIC, SO NEED YOUR HELP

THANKS
New Contributor
Posts: 2
Registered: ‎08-29-2011
My Device: bold 9900
My Carrier: DU

Re: Unable to login to your Blackberry ID account

hi dear, had the same problem but solved it easily, fist off all u need to wipe ur bb then reinstall it will work promise u this, was suffering for 2 months this problem. just wipe it then u it works for sure, done the same now its working with me .. try it u lose anything dude believe me

New Member
Posts: 1
Registered: ‎10-05-2011
My Device: Bold 9900
My Carrier: Galaxy

Re: Unable to login to your Blackberry ID account

Have same problem also with a BB Bold 9900 and O.S. 7.0

 

Could RIM solve this urgently? Need to connect to BB playbook using the BB Bridge App.

New Contributor
Posts: 7
Registered: ‎06-14-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Unable to login to your Blackberry ID account

Holland3,

 

Just call RIM support and they'll sort it out.

 

Best way to do it is call your wireless carrier and then ask them to put you through to RIM tech support (so you don't have to pay).