Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 7
Registered: ‎10-13-2011
My Device: 9900
My Carrier: Orange

Re: Unable to login to your Blackberry ID account

I'm having the same issue but also when i paired with my PB it bridge has now disappeared on PB too. 

9900 + Playbook User
New Member
Posts: 1
Registered: ‎10-13-2011
My Device: 9900 bold
My Carrier: bt

Re: Unable to login to your Blackberry ID account

how do you create new?
New Member
Posts: 1
Registered: ‎10-14-2011
My Device: Bold 9900
My Carrier: Orange

Re: Unable to login to your Blackberry ID account

i am having the same problem too, i did a security wipe and now instead saying its is unable to connect in the app world when i put my password in, it just goes off and asks to me agree to terms and conditions. yet i can still not download anything? 

Contributor
Posts: 16
Registered: ‎09-27-2011
My Device: Bold 9900
My Carrier: O2

Re: Unable to login to your Blackberry ID account

The workaround is to carry out a Security Wipe.

 

Make sure you have backed up your phone in BB Desktop first.

 

Then go......  Options > Security > Security Wipe.

 

You will lose your data but this is easily restored from your backup.

 

The Security Wipe takes about 30 minutes. But once complete and your data restored then you hae a fully functioning phone.

 

It worked for me.

 

Good Luck

New Contributor
Posts: 3
Registered: ‎09-30-2011
My Device: bold 9900
My Carrier: t mobile

Re: Unable to login to your Blackberry ID account

security wiped everything, still cant get in, now cant get enterprise server working either, beyond frustrated and totally staggered RIM havent sorted this, my playbook is only used a coffee cup stand and my 9900 which was £450 no more use than a £10 nokia, has anyone heard any news from RIM about solutions, so sad because when it works this pohone is the ultimate!

New Contributor
Posts: 3
Registered: ‎09-30-2011
My Device: bold 9900
My Carrier: t mobile

Re: Unable to login to your Blackberry ID account

STOP PRESS; DID A NEW SECURITY SWIPE AND RE SET THE ENETRPROSE SERVER ACCOUNT AND WE ARE ALL GOOD, BB ID WORKS AND SO DOES GOOGLEMAIL NOW, HAPPY DAYS

Contributor
Posts: 13
Registered: ‎08-20-2011
My Device: Blackberry Bold 9900
My Carrier: Vodafone

Re: Unable to login to your Blackberry ID account

Great - how do I reset the enetrprose (enterprose?) server account? Thanks
New Member
Posts: 1
Registered: ‎10-20-2011
My Device: bold 9900
My Carrier: Rogers

Re: Unable to login to your Blackberry ID account

this is absurd. this issue has been going on for far too long without a suitable solution (i.e. not a security wipe or hours of work to fix a problem that was created by Blackberry to begin with). 

 

I am getting an iphone

New Contributor
Posts: 6
Registered: ‎10-21-2011
My Device: Torch 9810
My Carrier: T-Mobile

Re: Unable to login to your Blackberry ID account

I had the same problem on the Torch 9810. I did a partial security wipe of the user installed applications which didn't seem to work (but it did wipe out the compass app so be warned !). So I did a full security wipe (email, contacts, and applications) and then did a "clean reload" of the software using the desktop software. The compass application is back and the Blackberry ID account is now working. A lot of hassle for what is clearly a problem that RIM needs to sort out urgently.

Posts: 95,499
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to login to your Blackberry ID account

This knowledge base article might help anyone having BlackBerryID login issues on an OS7 device...

Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code