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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-24-2013
My Device: 9900 Bold
My Carrier: cellc

Unable to logon to my bb ID on my phone (locked)

Hello, please help me, I am unable to logon to my bb id on my phone yet i can on my desktop with the same ID and password and it ended up locking my phone, to retry after 15 minutes, I have tried changing the password and all but no luck, please help.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to logon to my bb ID on my phone (locked)

Hello mnkithit


Welcome to BlackBerry Support Forums



If we enter too many wrong password for our BlackBerry ID then it will lock us out , and then we have to reset the password 


KB24157  : BlackBerry ID lockout behavior


Can you try to reset the password again!


If issue or error persists then follow this Knowledge Base :


KB28212  : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7


So, try it and let us know if you feel any problem.


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