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New Contributor
Posts: 7
Registered: ‎04-03-2008
My Device: Not Specified

Unable to look up the user info in database

I am getting an "Unable to look up the user info in database" error along with the "red X" when I try to send an email.  (I can however reply to email.)  I have followed the directions in KB03414 to no avail.  I have deleted and resent the service book twice and deleted and reentered my account in the BIS.  I also tried taking out the battery

 

I am about to wipe the device (it is a new 7250), but i was wondering if anyone could help before i took that step. 

 

THanks 

Trusted Contributor
Posts: 168
Registered: ‎04-01-2008
My Device: Blackberry Bold

Re: Unable to look up the user info in database

Did you delete the extra Web Client [CMIME] service book if there is one?
CEO/Editor In Cheif
www.SmartphoneNation.com

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New Contributor
Posts: 7
Registered: ‎04-03-2008
My Device: Not Specified

Re: Unable to look up the user info in database

yep, that was it, Thanks.