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New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: Blackberry curve 9320
My Carrier: Vodaphone

Unable to purchase bbm

Recently my blackberry messenger ran out so i topped up to get it back but my network says sorry we are experiencing technical difficulties ever time . Does any one know how i can get it back?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to purchase bbm

Hello Cotty989

 

Welcome to BlackBerry Support Forums

 

You should call your Carrier Vodafone and check you account , It is our Carrier through which we enjoy those  Proprietary  BlackBerry Services. So please give a call to your Carrier .

 

 

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New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: Blackberry curve 9320
My Carrier: Vodaphone

Re: Unable to purchase bbm

Do you know the uk number?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to purchase bbm


Cotty989 wrote:
Do you know the uk number?

Hi there ,

 

Sorry I don't have it , But don't you have any previous bill from your Carrier , search it you'll find the number within there . 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: Blackberry curve 9320
My Carrier: Vodaphone

Re: Unable to purchase bbm

Im on pay as you go
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to purchase bbm

Hi there,

 

 

If your Carrier Vodafone offer BlackBerry Service on PAYG account , then you should give them a call to know your account balance .

 

You can try this page  :  http://www.vodafone.co.uk/  use the support section , it may help .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: Blackberry curve 9320
My Carrier: Vodaphone

Re: Unable to purchase bbm

Iv just been on a chat session with vodafone and all they said what it problem with the server! Theres nothing they can do and it should be working by midnight tonight
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to purchase bbm

Hi there ,

 

As all of our data route through our Carrier Server , we cannot do much if the problem is within our Carrier side .I hope and wish your problem will soon be resolved .

 

Good luck.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: Blackberry curve 9320
My Carrier: Vodaphone

Re: Unable to purchase bbm

Its giving me the option to purchase it now but it keeps saying the blackberry internet service isn't available on my current price plan , which makes no sense as i have had the same price plan for two years and have always been able to purchase bbm separately
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to purchase bbm

Hi there,

 

Sorry for the trouble but those pricing are determined by our Carrier , if currently it is not allowing you then I think you should again call your Carrier to confirm it .

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.