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New Contributor
Posts: 3
Registered: ‎10-18-2013
My Device: BlackBerry 9360
My Carrier: 2677

Unable to purchase

I'm unable to purchase from blackberry appworld for some reason. When I click to purchase it asks me to log in. Once retrieving information I confirm the amount being paid by selecting to purchase but then gives me an error.
New Contributor
Posts: 3
Registered: ‎10-18-2013
My Device: BlackBerry 9360
My Carrier: 2677

Re: Unable to purchase

It gives me an Error I'd: 11000
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to purchase

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28192 "(ErrorId: 11000)" occurs when attempting to purchase applications from App World or change payment information

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎10-18-2013
My Device: BlackBerry 9360
My Carrier: 2677

Re: Unable to purchase

Okay I have no clue as to how to rectify this problem.I'm banking with Postbank. I'm not going to bother myself with this no longer. It would however have been so much easier if purchases were billed from the airtime. Thanks for the reply much appreciated.
Mrs786