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New Contributor
Posts: 7
Registered: ‎09-25-2011
My Device: BB Bold 9700
My Carrier: etissalat

Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

Hello everyone, 

I'm currently facing an issue with my Blackberry protect.

 

Actually, I have used it many times for a long time and I really like this application. It's awesome Smiley Happy

 

However, when I uninstalled it, I couldn't find how to re-install it again as the "reinstall" button doesn't appeaar anymore whereas I can easily reinstall other apps that I have uninstalled...

 

Smiley Sad

 

I really need support and help because I don't want to loose this great app!!

 

Thanks in advance. Smiley Happy

 

Cheers,

Souky. 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

First, make sure it's uninstalled.  Next, from your phone's browser type in www.blackberry.com/protect .  You should be able to reinstall if from there.

 

 

I hope that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 7
Registered: ‎09-25-2011
My Device: BB Bold 9700
My Carrier: etissalat

Re: Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

Thanks Bill ! Smiley Happy

I followed your advice but it turns out that when I click on download button, it redirects me the the uninstalled bb protect section in my app world Smiley Sad

 

Any ideas or clue on how to solve it?

 

Thanks in advance!! 

New Contributor
Posts: 2
Registered: ‎08-18-2011
My Device: bold
My Carrier: at&t

Re: Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

I have the same problem!

 

Accidentally uninstalled BB Protect and now there is no option to re-install it!

I have gone around in circles with app world & BB website but it redirects me to" uninstalled apps" in BB world and no option exists to install again.

 

Gurus and BB personel PLEASE HELP

Thanks

 

P.S.

This makes me wonder, couldn't someone that "finds" your phone just uninstall this app before you have the chance to lock it  or track from a PC?

New Contributor
Posts: 2
Registered: ‎08-18-2011
My Device: bold
My Carrier: at&t

Re: Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

I just found the answer!!

 

while in app worl program, hold down the <alt> key and type out RST 

wait a few seconds and app world will close.

when you open it again, search for "Protect"

click on it in the list

and it should now give you a "Reinstall" button !!

 

still wondering about my PS about someone just being able to uninstall protect and void it's usefulness

 

New Contributor
Posts: 7
Registered: ‎09-25-2011
My Device: BB Bold 9700
My Carrier: etissalat

Re: Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

Thank you Greg for your tip. I tried it out but now they show me "unavailable for this device" Smiley Sad Any advice on how to solve this? I'm desperate! :s
New Member
Posts: 1
Registered: ‎01-08-2012
My Device: 9360
My Carrier: globe

Re: Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

this one works on my end..kewl!..thanksss

Highlighted
New Contributor
Posts: 7
Registered: ‎09-25-2011
My Device: BB Bold 9700
My Carrier: etissalat

Re: Unable to re-install Blackberry Protect on my BB Bold 9700 - Help!

[ Edited ]

Thanks for the notification Smiley Happy

 

I retried now and lucky it works Smiley Very Happy

 

Thanks again guys Smiley Wink