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New Member
Posts: 1
Registered: ‎10-02-2011
My Device: Blackberry torch
My Carrier: Vodafone

Unable to receive calls or texts

I can make calls and send texts but I am unable to receive them. Texts are coming through about 12 hrs later and calls go straight to answer machine. I don't get the notification that I have voicemail. I've reset the phone, taken the battery and sim card out but it still hasn't fixed the problem.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Unable to receive calls or texts

Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.




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