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New Member
Posts: 1
Registered: ‎05-14-2010
My Device: 9700
My Carrier: Rogers Wireless

Unable to register my bold 9700 on Rogers Network

Hi All


I bought a Bold 9700 from India and it was originally registered on Vodafone UK. I brought it to Canada and when I am trying to activate it on Roges network, it doesnt get registered on Rogers Network.  I triedto create a BIS account but I get an error message "Your BlackBerry® Internet Service Account is suspended or deactivated." I tried creating an account on vodafone UK's website as well but same response. At this stage i cant send it back to India. I tried calling rogers support but they said this has to be done by RIM only. Now I am not sure what can bethe reason behind this message. Can someone help ?. I did call vodafone UK and they informed me that they need the fone number to pull the account and all. I have no clue who the preivuos owner is of the fone.



Posts: 95,110
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to register my bold 9700 on Rogers Network

The previous carrier, VodafoneUK, or the previous owner of the device, reported the device as lost or stolen... and you bought it. I know, not good.


But once a device is on the lost/stolen list and the PIN of the device is listed as suspended or deactivated, there is nothing that can be done. Sometimes, this is only due to the fact that the previous owner left the account owing money, and then sold the device.


I know it is no consolation for you, but research ahead of time in buying used devices will save headaches.


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