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Posts: 1
Registered: ‎03-08-2011
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Unable to retrieve full contact screen by clicking track pad/ Facebook app update coincidence?

Recently I discovered that when I navigate to a particular contact (it just happens to be the people I talk, email, text with most often) their information doesn't open up when I click on the trackpad.  This only seems to be happening with specific contacts and not the majority of people in my address book.  At this point I can only get my frequent contact's  specific information (phone numbers, email addresses etc) by clicking the trackpad to find their contact name, clicking again on the menu key (I cannot click view either) and then selecting email, call, sms, mms etc and only then can I do the specific task.  This is a new problem so I'm wondering if I've turned off some feature on my frequent contacts when I updated my FAcebook app on my phone.  Help!!

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to retrieve full contact screen by clicking track pad/ Facebook app update coincidence?

 


LAT20004 wrote:

This is a new problem so I'm wondering if I've turned off some feature on my frequent contacts when I updated my FAcebook app on my phone.  Help!!


 

Doubtful.

 

I assume you're speaking of viewing those contacts from navigating to the Address Book?

 

Try a simple reboot on the BlackBerry in this manner:

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.

 

Often such a reboot will fix most glitches like this.




 



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