09-21-2008 06:50 AM
You have enabled encryption on either the device and/or media card. Unless it's a requirement for your job or you keep very sensitive information on your Media card (why?), turn it off! Simply setting a password on the device is suffice to protect the data on the device, and the Media Card should not have sensitive information.
To turn off device encryption, go to Options --> Security Options --> General Settings, and set Content Protection to Disabled.
Before you turn off encryption on the Media Card, you'll want to try to copy anything on it to your computer - if you can.
To turn off Media Card encryption, go to Options --> Media Card, and set Encryption Mode to None.
Once you've turned off all encryption, you should really reformat the card to clear any encrypted data on it. Go to Options --> Media Card, click the [Menu] button and select Format Card. This will format the card correctly for your BlackBerry.