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New Member
Posts: 1
Registered: ‎05-04-2012
My Device: Torch 9810
My Carrier: Rogers

Unable to see email folder only messages folder

Today I noticed that the email folder is not there any more.  Only the messages folder exists.  I tried removing the battery.  Erasing the email account and re-creating it, but no luck.  Emails are in the main messages folder but I do not see a seperate email folder.  Can anyone help.  Thanks.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Unable to see email folder only messages folder

First, make sure you haven't accidentally hidden it.  While on your homescreen, press your menu key and select Show All or Unhide All if either one is present.

 

If neither one of them shows up, reloading your OS should do the trick.  Recreating the email account should have put the icon back but apparently that hasn't happened so reload your OS.  Plug your phone in to your PC and open BlackBerry Desktop Software.  Click Device at the top of the software then Update.  Follow the prompts from there.

 

 

I hope that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
Posts: 1
Registered: ‎03-16-2013
My Device: BLACKBERRY 9320
My Carrier: VODAFONE

Re: Unable to see email folder only messages folder

A many thanks to you dear,was trying from last night...now got it. Thanks again. take care.