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New Contributor
Posts: 2
Registered: ‎05-04-2013
My Device: BOLD 2
My Carrier: Mobily

Unable to send BBM to one person in contact list

Experts.

Facing a strange problem since last two days.

 

I am unable to send BBMs to my Wife ( residing in India, I am in Saudi Arabia ) .

 

They are able to send messages to every one even me. but I cant.

 

I composed a PIN to her  and it works. I am able to send BBMs to other friends in US / India but not to Family.

 

I have tried calling my service provide : Mobily and per them every thing is fine.

 

Any Suggestions.

 

Please treat this as urgent.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Unable to send BBM to one person in contact list

Hello AMS_26,

 

Welcome to the forums and sorry to hear about your issue. 

 

I would suggest you contact your mobile network provider and ask this issue be escalated to BlackBerry for investigation. 

-SR

 

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New Contributor
Posts: 2
Registered: ‎05-04-2013
My Device: BOLD 2
My Carrier: Mobily

Re: Unable to send BBM to one person in contact list

HI,

Thanks for the reply.

I have tried every thing even contacted service provider: They have a pretext 'Global issue'. My Service provider is Mobily. They have also confirmed that they cannot escalate thematter to Blackberry. this was the very reason I , myself approached 'Forums'.

I have done secirity wipe and still problwm exists.

 

Please suggest some thing