05-04-2013 03:35 AM
Facing a strange problem since last two days.
I am unable to send BBMs to my Wife ( residing in India, I am in Saudi Arabia ) .
They are able to send messages to every one even me. but I cant.
I composed a PIN to her and it works. I am able to send BBMs to other friends in US / India but not to Family.
I have tried calling my service provide : Mobily and per them every thing is fine.
Please treat this as urgent.
05-06-2013 06:55 AM
Welcome to the forums and sorry to hear about your issue.
I would suggest you contact your mobile network provider and ask this issue be escalated to BlackBerry for investigation.
05-06-2013 07:29 AM
Thanks for the reply.
I have tried every thing even contacted service provider: They have a pretext 'Global issue'. My Service provider is Mobily. They have also confirmed that they cannot escalate thematter to Blackberry. this was the very reason I , myself approached 'Forums'.
I have done secirity wipe and still problwm exists.
Please suggest some thing