05-29-2014 03:12 PM
Hi, for the last 2 days i have unable to send or receive emails on my phone, i have contacted vodafone and they have not been able to help. I would also like to add that when i click on OPTIONS - SECURITY - SECURITY STATUS INFORMATION my 4 email accounts show up, could this be the problem, please help if you have a soloution.
Solved! Go to Solution.
05-29-2014 04:50 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...consider that you pay them for your services and formal support, and right now they seem to not be delivering either to you. They even have the power to escalate your case formally up to BlackBerry if they cannot resolve it, but you need to not allow them to fob you off with things like "it looks good on our end"...they are responsible for delivering services to you, you pay them for that.
05-29-2014 07:38 PM
Hi, thank you very much for your in depth reply, i have followed your steps but the problem is still persisting. Maybe the best thing i should do is throw away the phone because i have tried everything and nothing seems to work
05-29-2014 09:35 PM
05-29-2014 09:53 PM
Hi, maybe i spoke to soon, i am starting to receive emails aftre following your steps and all i can say is thank you very much. YOU ARE A STAR
05-29-2014 10:14 PM
Sometimes, patience wins out. I'm glad it got going again, and you are most welcome indeed.