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New Contributor
Posts: 3
Registered: ‎03-20-2013
My Device: Blackberry 9810
My Carrier: MTN

Unable to send or receive pictures over BBM

I am posting again because I need urgent help.

 

I am using the BB Torch 9810 but for some reason as of yesterday afternoon I cannot send pictures over bbm.

I have BBM version 7 and my phone is only 2 weeks old.

How in the world do I make this work???

I have done battery pulls and have deleted unused apps and files. There is plenty of space on the phone. The camera picture size has been set to the smallest resolution - and yet the pictures still do not go through.

 

When I send a picture to a contact then it says that the picture has been sent. When I ask the contact if they have received the pic they say that they haven't.

my contacts have upgraded to the latest version of BBM.

 

Can someone please help?!!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to send or receive pictures over BBM

hey Amritha,

 

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you able to send other files through BBM?  Try removing the contact and re-adding them via PIN number and then attempt to send them a picture.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎03-20-2013
My Device: Blackberry 9810
My Carrier: MTN

Re: Unable to send or receive pictures over BBM

Hi,

This does NOT help. As I have stated in my previous post that my contacts are not getting the pictures. So its not just one contact, its ALL of them!

Am I expected to delete and re-invite them all? That's ridiculous!

The torch 9810 has like 6gigs of memory and I have put in an 8gig media card today bt still no success.

I don't have any extra apps on the phone as I deleted them thinking that one of them was possibly causing the problem. However, I get no joy. I really didn't expect to have problems with this phone 2 weeks in!!!
Regular Visitor
Posts: 1
Registered: ‎08-26-2013
My Device: blackberry torch 9810
My Carrier: etisalat

Re: Unable to send or receive pictures over BBM

was there a solution found to this problem?