Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to set up email account on Bold 9700 with T-Mobile


Bmtatra wrote:

I still have been unable to set up my personal email.  Does it matter that my phone was previously my daughter's phone who gifted it to me.?  She, too, had the same server (T-Mobile) and had her personal email and business email accounts on it.


Yes, that could matter.

Do you have on YOUR account with Tmobile, the BIS BlackBerry email plan? Call Tmobile and ask.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 6
Registered: ‎11-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Unable to set up email account on Bold 9700 with T-Mobile

I will call and ask.  Sorry it took me so long to respond to you helpful post.........I'm starting Thanksgiving preparations.  What is a Blackberry BIS email plan?  

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to set up email account on Bold 9700 with T-Mobile


Bmtatra wrote:

What is a Blackberry BIS email plan?  


It's the data plan which enables users of the feature you're asking about. 

Happy Thanksgiving! 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎11-21-2012
My Device: Blackberry 9700 - BOLD 2
My Carrier: Airtel tanzania

Re: Unable to set up email account on Bold 9700 with T-Mobile

Thank you for your response.

i tried to resend the service book from my bb smartphone BOLD 9700

but when i click on the internet mail account, its not prompting.

Is there another way i can send it from my BB?

Thanks