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New Contributor
Posts: 6
Registered: ‎06-10-2012
My Device: Curve 9320
My Carrier: 3

Unable to set up email

[ Edited ]

Hi,

I have just got a new BB curve 9320,

7.1 bundle 1319 (v7.1.0.398, platform 9.49.0.31

 

 

I am on a monthly 3 contract.  I wish to set up my private and business email accounts.  When I go into Setup, Email Accounts I am on a screen that says "no accounts activated" and it has a setup screen for activating an Enterprise Account.

I contacted 3 and they told me I need a contract add on for internet & email which I duly purchased, I spent an hour last night on the phone with the 3 tech team trying to set up the email account.  He took me through the process of registering the host routing table and now I have a new symbol on the screen (4 dots)but it still didn't change my email setup options.  He kept saying I should have 2 choices on my screen to either set up my own email account or activate an enterprise account - which I don't.

Eventually my 3 tech guy contacted Blackberry who said that he would need to pay for support which he declined so now I have a new Blackberry Curve 9320 which I can't & 3 tech support can't get to setup my email accounts.

If anyone can help I would appreciate it.

thanks in advance for any help - Foz

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: Unable to set up email

Have you tried removing the battery and reinserting? 

New Contributor
Posts: 6
Registered: ‎06-10-2012
My Device: Curve 9320
My Carrier: 3

Re: Unable to set up email

Hi, thanks for your reply.

 

yes, did that last night along with factory re-set.  My 3 tech support guy was very puzzled as to why I had no option to set up email other than activating an enterprise account

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: Unable to set up email

If you click on the top bar to bring down the screen where you have the options to turn you network/wifi/bluetooth on and off and select service status what does it say against blackberry Internet service and blackberry enterprise service?

 

It could also be worth going to 3's Web portal for BIS and try and set your accounts up from there -http://3uk.blackberry.com/

New Contributor
Posts: 6
Registered: ‎06-10-2012
My Device: Curve 9320
My Carrier: 3

Re: Unable to set up email

Internet = not connected

enterprise = not connected

New Contributor
Posts: 6
Registered: ‎06-10-2012
My Device: Curve 9320
My Carrier: 3

Re: Unable to set up email

sorry for not replying sooner I've been away for a few days.

 

I went to 3's web portal for BIS and when I tried to set up an account by entering my device pin & IMEI number it said that my Blackberry is not registered with my wireless service providor (I assume this is 3 mobile?), it then tells me how to register the host routing table.

 

The 3 tech guy took me through registering the host routing table and that seemed to work ok, if I try to do it again I get a long list up:

 

GPRS UK (234) [23402030]

etc etc for 28 lines of similar text

 

I'm guessing there's some problem with the host routing table and registering it with Blackberry?  I will phone them again tomorrow unless anyone has any other thoughts?

 

thanks

Hall of Famer III
Posts: 58,444
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to set up email

Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you indeed will need to continue to work with 3...they are your service and formal support provider for everything. After all, you pay them for your services...

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎06-10-2012
My Device: Curve 9320
My Carrier: 3

Re: Unable to set up email

Step 1 done, registered HRT & received a confirmation text.

 

Step 2 (a) I had no CMIME entry so skipped it

 

Step 3 (b) still no option to setup an email account and if I do it on 3's BIS portal I get the same message as before

 

phoning 3 back today, thanks for your help

New Member
Posts: 1
Registered: ‎06-22-2012
My Device: 9320
My Carrier: Three

Re: Unable to set up email

I have the very same problem have you managed to fix this?

New Contributor
Posts: 6
Registered: ‎06-10-2012
My Device: Curve 9320
My Carrier: 3

Re: Unable to set up email

Yes I have, sorry I should have updated this post sooner but got side tracked!

 

I had the wrong "add on" on my account, I had the standard 3 email & internet "add on" but I needed the Blackberry email & internet "add on" instead (same price).  Once 3 changed it over it worked fine.

 

If you go into your 3 account on line have a look what add-ons you have, it should say "Add Blackberry Internet & Email (Active)", if it doesn't then the phone won't give you the option of setting up email.