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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-06-2013
My Device: Torch 9860
My Carrier: Telcel

Unable to sign in with my BB ID

I downloaded the newest version of BBM and now im unable to sign in with my BBID on my device... my device just tells me that it is unable to sign in, but it gives me no reasons... ive even tried to create a new ID, but it was rejected as well... now i cant download apps, use bbm through BbBridbe on my BB playbook, or even send pictures through BBM!!! what should I do???

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to sign in with my BB ID

Hi shaggy82


Welcome to BlackBerry Support Forums



First do a backup of your device then try this Knowledge Base to resolve your issue :


KB28212  : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7.


Good luck


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