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New Contributor
Posts: 6
Registered: ‎09-03-2008
My Device: Not Specified

Unable to sync to outlook

While attempting to sync HH it does not show outlook only none, ASCII, or Yahoo.  New to blackberry and need help.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to sync to outlook

 

Hi and welcome to the forums,

Please tell me what PC what OS (Vista Xppro)

What version of DM are you using

And what version of Outlook are you using (2003. 2007 etc.)

Thanks

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New Contributor
Posts: 6
Registered: ‎09-03-2008
My Device: Not Specified

Re: Unable to sync to outlook

I am using W2K, Office 2K, and DM 4.6 downloaded from BB website.  Thanks
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to sync to outlook

Hi,

DM is not compatible with the window calender or one note.

Thanks,

Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 6
Registered: ‎09-03-2008
My Device: Not Specified

Re: Unable to sync to outlook

I deleted all calendar events and tried it with blank claendar without change.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to sync to outlook

Outlook 2007 correct?
Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 6
Registered: ‎09-03-2008
My Device: Not Specified

Re: Unable to sync to outlook

No,    Outlook from Office 2000
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to sync to outlook

My apologies I was working on a similar problem:

 

Microsoft 2000 is supported by an older version of desktop manager:

The first and second link are BB kb articles in the support.

The third link enables you to cleanly install tour current DM.

The fourth link is where to get DM 3.5a

 

 

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15164&sliceId=SAL_Pub...

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14763&sliceId=SAL_Pub...

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Please let me know if you need assistance with these procedures.

Thanks,

 

 https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 6
Registered: ‎09-03-2008
My Device: Not Specified

Re: Unable to sync to outlook

performed all the tasked as stated.  Now the HH is not recognized by the computer.

 

Thanks for all your help

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to sync to outlook

I'll take that a polite statement of fact.

Please remove the batter from the BB connect the usb Cable and replace the battery. See if DM reconized the device.

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter