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New Member
Posts: 1
Registered: ‎03-27-2014
My Device: 9380 - 2011
My Carrier: Vodafone

Unable to unlock my device-9380

[ Edited ]

Hi,

 

Please help me in unlocking my BB device-9380. Device was under BB enterprise plan-corporate plan. Now I left the company and wanted to use the device with new mobile number. I have forgotten my BB password. However was able to reset the password in BB website, but device is not accepting new password. please help.

 

You may write to [removed personal information]

 

Thanks in Advance.

 

Regards

Rajesh

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Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to unlock my device-9380

[ Edited ]

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

 

However, given what you describe, if your former BES admins did not properly separate your BB from their system and also properly cleanse your device, then you may still have problems. Refer:

  • Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone

If there is an IT Policy on the device, then you need to remove it...this procedure is the only way for you to do it alone:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software


Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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