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New Contributor
Posts: 5
Registered: ‎01-24-2014
My Device: 9320 Curve
My Carrier: Vodafone
Accepted Solution

Unable to unluck

Hi

Phone working fine yesterday, however I went to unlock it last night and I am unable to select unlock with the scroll button, if I press return on 'Unlock', or 'U', I can access the password screen. But then the 'A' button doesn't work!

Any advice appreciated as I have text messages I need to access. Don't want to have to erase everything through PC access.

Thanks

New Contributor
Posts: 5
Registered: ‎01-24-2014
My Device: 9320 Curve
My Carrier: Vodafone

Re: Unable to unluck

I have also tried taking the battery out, restoring via the desktop.....still no joy!

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to unluck

Do you think your "A" button key has gone bad?



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New Contributor
Posts: 5
Registered: ‎01-24-2014
My Device: 9320 Curve
My Carrier: Vodafone

Re: Unable to unluck

Hi.
Possibly, but it was waorking absolutely fine until the scroll button stopped 'selecting' too. As I had a security passoword on it, I now cannot log in!
Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to unluck

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎01-24-2014
My Device: 9320 Curve
My Carrier: Vodafone

Re: Unable to unluck

It's never been anywhere even remotely damp, so definitely isn't water damage.

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to unluck

OK, most likely it is, but if you're absolutely sure it is not...



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎01-24-2014
My Device: 9320 Curve
My Carrier: Vodafone

Re: Unable to unluck

Yes, I'm certain it isn't I'm afraid.
Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to unluck

OK.

 

Then you likely have a bad A key and trackpad, both at the same time. Coincidental, yes.

 

Not so odd for a device that might have been exposed to high humdity, but since you are absolutely sure it has not been, I don't know what to recommend other than replacement of both.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code