10-10-2012 09:08 AM
I have a BlackBerry Curve 3G with the 5.0 OS and i want to update my phone up to 6.0 and I can't.
Reasons why are 1 i can't do it with the desktop manager because it says i need an active BlackBerry subcription, and 2 I've tried the software download install and deleting the Vendor.xml file, and using the Loader file, and the OS just doesn't appear. I don't want to break my BlackBerry so I've stoped trying to sort it.
So please could a BlackBerry advisor help me get an "Active BlackBerry Subscription"
10-15-2012 08:54 AM
Welcome to the BlackBerry® Support Community Forums.
Please have a look at the following article that provides information on being unable to upgrade the BlackBerry® Device Software and the error message you are receiving:
Unable to upgrade BlackBerry Device Software because the message "BlackBerry Device Software updates are only available to BlackBerry smartphone users with an active BlackBerry service subscription" appears when Desktop Manager is launched