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BlackBerry® OS Smartphones

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Posts: 3
Registered: ‎07-12-2012
My Device: Curve 9360
My Carrier: Telus

Unable to update my blackberry on my mac

I tried to plug my blackberry to my mac so I can update it but everytime I try to do so it says unable to connect, is there a way to solve this problem? Since I would like to back up my blackberry then update it. 

 

Thanks 

K