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New Contributor
Posts: 3
Registered: ‎07-07-2012
My Device: Bold 9900, Blackberry Playbook OS2.0
My Carrier: Airtel India

Unable to upgrade to Desktop software v7.0.059

I have the version 7.0.0.43 (bundle 44) installed. The error message reads: Could not create "c:\users\myname\application Data\research in motion" - unzip option cancelled. Each time, it downloads 107MB of data and then the operation fails at this stage. Can this issue be solved?

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to upgrade to Desktop software v7.0.059

Hello,

From your description, the problem is with your Windows user account...it does not have adequate rights to save the unzipped files to the specified folder. You need to change your Windows user account rights to allow you write access to the specified location. Typically, the best method is to log into your computer with an account that has Admin level rights.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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