Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎02-15-2012
My Device: Blackberry Curve 8320
My Carrier: Globe Telecom

Unable to use BIS and BBM

I bought a second hand Blackberry Curve 8320. According to the seller, he never used BBM or BIS before. I registered to my mobile provider's BIS and BBM service but my signal indicator does not change to all caps for GPRS. According to Globe telecoms, I'm subscribed to the service but their system doesn't recognize my phone which is why I'm still unable to use BB services. Please help!

 

I'm in the Philippines and I think this phone originally came from the US because it show's T-Mobile when I boot it up. The phone is already unlocked because I'm able to make calls and send SMS through my local provider. I have BB App world and BBM installed on the phone but I'm unable to use my provider's blackberry service. Help!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to use BIS and BBM

Hey Rhon19,

Welcome to the BlackBerry Support Community Forums.

 

Can you send me a private message with your PIN number so I can further investigate this issue for you.

 

Thanks.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎02-15-2012
My Device: Blackberry Curve 8320
My Carrier: Globe Telecom

Re: Unable to use BIS and BBM

Hi ViciousFerret!

I already sent you a private message with my PIN number. Thanks a lot for your help!

- Rhon19
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to use BIS and BBM

Hey Rhon19,

Thanks for the reply.

 

After checking the PIN number, your BlackBerry® services are not active.  

 

Try reinserting your battery and performing a "Register Now" in the Host Routing Table. http://t.co/aSvjE8k

 

This process can force down your BlackBerry® services.  If the issue still persists, contact your network service provider for assistance.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!