Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎04-14-2013
My Device: Bold 9900
My Carrier: 3

Unable to view some camera images when I connect bold 9900 to my computer

When I connect my bold to the computer I am unable to view some camera images after a certain date. I can view old camera images but not recent/new camera images. All images come up normally in the camera file when the phone is not connected to the computer. I am also able to view downloaded/saved images on my phone both when it is connected and unconnected to the computer. I have tried a battery and memory card pull but this has not changed anything. Please advise me further! 

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to view some camera images when I connect bold 9900 to my computer

Hello noratiba and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your photos.

 

Do you get an error when you go view these files? If so, what's that error? 

 

If you check the properties of the photo do they have a .rem extension? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎04-14-2013
My Device: Bold 9900
My Carrier: 3

Re: Unable to view some camera images when I connect bold 9900 to my computer

Thank you hmthepirate!

I can view these files normally on my phone when it is not connected to my computer.
However when I connect my phone to the computer some images completely disappear and I cannot view them on my computer as they do not seem to exist.

The pictures are .jpg
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to view some camera images when I connect bold 9900 to my computer

Are you using Windows or Mac?

Do you have a card reader you can use or are you using USB Mass Storage mode?

If you were to email one of the photos you can't view on the computer to yourself then view the email on your computer, are you able to view the photo or does it not appear like it does when viewed on the computer?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎04-14-2013
My Device: Bold 9900
My Carrier: 3

Re: Unable to view some camera images when I connect bold 9900 to my computer

I'm using USB mass storage mode on Windows Vista. 

I wouldn't be able to email a photo to myself when the phone is connected to the computer as the picture doesn't even come up under the camera file. Its as if the image was never taken and therefore isn't in the file. 

This is also sometimes the case when the phone is not connected to the computer, only some of the camera images are shown when I browse my images through internet explorer.  

 

Sorry, I know this is really confusing! 

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to view some camera images when I connect bold 9900 to my computer

At this point it would be advised you contact your mobile network provider to further investigate this issue.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!